Customer Journey
Description
# /customer-journey ## O que essa skill faz Gera um mapa completo de jornada do cliente em 7 estágios (Awareness → Advocacy), documentando touchpoints, ações, emoções, pain points e oportunidades em cada fase. Identifica momentos críticos: Aha Moment, Moments of Truth e Churn Triggers. Saída: **Customer Journey Map** em tabela + análise de momentos críticos + recomendações priorizadas. --- ## Quando usar - Está mapeando a experiência completa de um segmento de usuário pela primeira vez - Q
Installation
Installs to ~/.claude/skills/ricneves-ai-flowgrammers-skills-customer-journey/SKILL.md
mkdir -p ~/.claude/skills/ricneves-ai-flowgrammers-skills-customer-journey && curl -fsSL https://raw.githubusercontent.com/ricneves-ai/flowgrammers-skills/HEAD/commands/customer-journey.md -o ~/.claude/skills/ricneves-ai-flowgrammers-skills-customer-journey/SKILL.md Restart Claude Code, or start a new session, for it to be picked up.
Full documentation available on GitHub
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