ricneves-ai

Customer Journey — Development skill for Claude Code

Development community

/customer-journey.

How to install Customer Journey

Installs to ~/.claude/skills/ricneves-ai-flowgrammers-skills-customer-journey/SKILL.md

Terminal

mkdir -p ~/.claude/skills/ricneves-ai-flowgrammers-skills-customer-journey && curl -fsSL https://raw.githubusercontent.com/ricneves-ai/flowgrammers-skills/HEAD/commands/customer-journey.md -o ~/.claude/skills/ricneves-ai-flowgrammers-skills-customer-journey/SKILL.md

Restart Claude Code, or start a new session, for it to be picked up.

What Customer Journey does

/customer-journey

O que essa skill faz

Gera um mapa completo de jornada do cliente em 7 estágios (Awareness → Advocacy), documentando touchpoints, ações, emoções, pain points e oportunidades em cada fase. Identifica momentos críticos: Aha Moment, Moments of Truth e Churn Triggers.

Saída: **Customer Journey Map** em tabela + análise de momentos críticos + recomendações priorizadas.

Quando usar

Está mapeando a experiência completa de um segmento de usuário pela primeira vez
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Alternatives in Development

Ideal Customer Profile — Identify ICP with demographics, behaviors, and JTBD 7.8k ★
Health Scorecard — Build a weighted customer health scorecard for an account 1.3k ★
Customer Support — Customer Support Skills 280 ★