MattBro

Conversation Reply — Data skill for Claude Code

Data community

Investigate a PostHog Conversations support ticket - find root cause via git/code/PostHog data, verify whether a fix already shipped, then draft a customer-facing reply that strips internal references.

How to install Conversation Reply

Installs to ~/.claude/skills/mattbro-dotfiles-ai-conversation-reply/SKILL.md

Terminal

mkdir -p ~/.claude/skills/mattbro-dotfiles-ai-conversation-reply && curl -fsSL https://raw.githubusercontent.com/MattBro/dotfiles-ai/HEAD/commands/conversation-reply.md -o ~/.claude/skills/mattbro-dotfiles-ai-conversation-reply/SKILL.md

Restart Claude Code, or start a new session, for it to be picked up.

What Conversation Reply does

description: Investigate a PostHog Conversations support ticket - find root cause via git/code/PostHog data, verify whether a fix already shipped, then draft a customer-facing reply that strips internal references and AI tells allowed-tools: Bash, Read, Grep, Glob, Agent, WebFetch, mcpposthogexec, mcpslackslack_read_thread

Support Ticket Investigation + Reply Draft

Support tickets live in **PostHog Conversations** (`/support/tickets` in project 2), not Zendesk. Find the root

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