JustinLaSalle

Agentic Agent Dashboard — Productivity skill for Claude Code

Productivity community

Real-time call center workforce dashboard — an autonomous team wallboard showing every agent's live status, call/admin/break stats, and a persistent daily/weekly/monthly team report broken down by age.

How to install Agentic Agent Dashboard

This entry records only its repository, not the path inside it, so there is no exact command to give. Open JustinLaSalle/Agentic-Agent-Dashboard and copy the folder into ~/.claude/skills/, or the file into ~/.claude/agents/.

What Agentic Agent Dashboard does

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README

Shift Desk

A real-time call center workforce dashboard — an autonomous team wallboard showing every agent's live status, plus a persistent daily/weekly/monthly team report broken down by agent and task type. Built with the [Claude API](https://docs.claude.com).

Live demo

**[Try it here](https://claude.ai/artifact/KaFqGu6hVBKiXNtYzEqfUH)** — note: trying the interactive part requires a free Claude account to sign in with. This project also uses Anthropic's `db` persistence capability, which requires the artifact to stay within the owner's organization rather than being fully publicly shareable — a platform requirement for that feature.

The problem

Call center supervisors need a real-time read on their whole team's day — who's on a call, who's stuck in after-call work, who's buried in administrative tasks — plus reliable rollups over time (today, this week, this month) broken down by both agent and task type, without that data living in five different disconnected systems. This project models that as a single live wallboard backed by real persistent state tracking.

What it does

**Live Team View** — a pure observation wallboard. Every agent (a 5-person roster) works through their own shift autonomously: taking inbound calls, making outbound calls, after-call work, breaks, lunch, and administrative tasks (Letter Review, Autopay Setup, Damaged Item Review, Refund Processing, Other) — entirely on their own timing, no manual control. Each card shows:

A live status badge and ticking timer
Every category broken out with count, average handle time, and total time (e.g. "4 taken · 3.2m avg handle · 12.8m total")
A running "Total time logged today" summary

**Team Report** — Today / This Week / This Month toggle, using the exact same per-agent card format as the live view (for consistency), plus a per-agent admin-task-by-type breakdown nested under each agent's admin summary, a whole-team admin breakdown table, and an AI-written operational insight namin