EdgeCaser

Customer Review — Development skill for Claude Code

Development community

Run a comprehensive customer intelligence review: feedback triage, journey mapping, churn analysis, and executive briefing.

How to install Customer Review

Installs to ~/.claude/skills/edgecaser-shipwright-customer-review/SKILL.md

Terminal

mkdir -p ~/.claude/skills/edgecaser-shipwright-customer-review && curl -fsSL https://raw.githubusercontent.com/EdgeCaser/shipwright/HEAD/commands/customer-review.md -o ~/.claude/skills/edgecaser-shipwright-customer-review/SKILL.md

Restart Claude Code, or start a new session, for it to be picked up.

What Customer Review does

name: customer-review description: "Run a comprehensive customer intelligence review: feedback triage, journey mapping, churn analysis, and executive briefing."

/customer-review, Customer Intelligence Workflow

Run this command to produce a comprehensive customer intelligence review that synthesizes feedback, maps the journey, analyzes retention, and produces an executive-ready briefing.

Workflow Steps

Step 1: Feedback Triage

Read and apply `/skills/customer-intelligence/feed

Alternatives in Development

Triage PRs — Classify all open PRs by module, review state, scope, and architectural impact — produces a prioritized triage 12.6k ★
Sentiment Analysis — Analyze user feedback with sentiment scores and JTBD insights 7.8k ★
Gemini CLI Integration Skill — This skill enables Claude Code to effectively orchestrate Gemini CLI (v0.16.0+) with Gemini 3 Pro for code gen 174 ★