Claude Cs

Customer Support Skill Builder

A Claude Code skill that helps you build custom customer support automation for your company.

What is this?

This is a meta-skill that guides you through creating your own customer support automation system. Instead of manually handling tickets, you'll have an AI assistant that can:

• Automatically triage all open support tickets by urgency
• Gather customer context from multiple platforms (support, billing, database)
• Draft responses using templates tailored to your scenarios
• Execute common operations (refunds, cancellations, etc.) via scripts
• Suggest the most important ticket to handle first (just say "yes" to start)

How it works

The skill walks you through:

1. Discovery - Understanding your support stack (Zendesk? Stripe? Database?)
2. Planning - Mapping out the scripts you'll need for your platforms
3. Building - Creating TypeScript scripts that interact with your APIs
4. Templates - Generating response templates for common scenarios
5. Workflow - Setting up an automated triage and response workflow
6. Testing - Validating everything works before production use

What you'll get

By the end, you'll have:

• ✅ Working scripts for your support platform (list tickets, reply, close, etc.)
• ✅ Billing operations (search customers, refunds, cancellations)
• ✅ Database queries (read-only customer lookups)
• ✅ Response templates for your common support scenarios
• ✅ Automated triage that suggests the most urgent ticket to handle
• ✅ Complete documentation for your team

Installation

Option 1: Install from marketplace (Recommended)

1. Add the marketplace:

   claude plugin marketplace add nbashaw/claude-cs

2. Install the skill:

   claude plugin install customer-support-builder

3. Use it in any repository:

   cd /path/to/your/company/repo
   claude
   /customer-support-builder

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