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nbashaw nbashaw

Claude Cs

Development community intermediate

Description

A Claude Code skill that helps you build custom customer support automation for your company.

Installation

This entry records only its repository, not the path inside it, so there is no exact command to give. Open the source below and copy the folder into ~/.claude/skills/, or the file into ~/.claude/agents/.

README

Customer Support Skill Builder

A Claude Code skill that helps you build custom customer support automation for your company.

What is this?

This is a meta-skill that guides you through creating your own customer support automation system. Instead of manually handling tickets, you'll have an AI assistant that can:

  • Automatically triage all open support tickets by urgency
  • Gather customer context from multiple platforms (support, billing, database)
  • Draft responses using templates tailored to your scenarios
  • Execute common operations (refunds, cancellations, etc.) via scripts
  • Suggest the most important ticket to handle first (just say "yes" to start)

How it works

The skill walks you through:

  1. Discovery - Understanding your support stack (Zendesk? Stripe? Database?)
  2. Planning - Mapping out the scripts you'll need for your platforms
  3. Building - Creating TypeScript scripts that interact with your APIs
  4. Templates - Generating response templates for common scenarios
  5. Workflow - Setting up an automated triage and response workflow
  6. Testing - Validating everything works before production use

What you'll get

By the end, you'll have:

  • Working scripts for your support platform (list tickets, reply, close, etc.)
  • Billing operations (search customers, refunds, cancellations)
  • Database queries (read-only customer lookups)
  • Response templates for your common support scenarios
  • Automated triage that suggests the most urgent ticket to handle
  • Complete documentation for your team

Installation

Option 1: Install from marketplace (Recommended)

  1. Add the marketplace:

    claude plugin marketplace add nbashaw/claude-cs
  2. Install the skill:

    claude plugin install customer-support-builder
  3. Use it in any repository:

    cd /path/to/your/company/repo
    claude
    /customer-support-builder

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