ANI-IN

Call Center Intelligence System — Testing skill for Claude Code

Testing community

AI-powered call center quality assurance with multi-agent LangGraph pipeline - transcription, summarization, QA scoring, compliance detection.

How to install Call Center Intelligence System

This entry records only its repository, not the path inside it, so there is no exact command to give. Open ANI-IN/Call-Center-Intelligence-System and copy the folder into ~/.claude/skills/, or the file into ~/.claude/agents/.

What Call Center Intelligence System does

AI-powered call center quality assurance with multi-agent LangGraph pipeline - transcription, summarization, QA scoring, compliance detection.

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README

title: Call Center Intelligence System emoji: "📞" colorFrom: blue colorTo: green sdk: gradio sdk_version: "5.29.0" app_file: app.py pinned: false

Call Center Intelligence System

Turn raw call center audio into structured transcripts, summaries, weighted quality scores, and downloadable PDF / JSON reports in minutes.

[![Live Demo](https://img.shields.io/badge/HuggingFace-Live%20Demo-yellow)](https://huggingface.co/spaces/animeshkcm/call-center-intelligence) [![GitHub](https://img.shields.io/badge/GitHub-Repository-blue)](https://github.com/ANI-IN/Call-Center-Intelligence-System) [![Python 3.11+](https://img.shields.io/badge/python-3.11+-blue.svg)](https://www.python.org/downloads/) [![Tests](https://img.shields.io/badge/tests-109%20unit%20%2B%20security-green.svg)](#tests) [![License: MIT](https://img.shields.io/badge/License-MIT-yellow.svg)](./LICENSE) [![Last Commit](https://img.shields.io/github/last-commit/ANI-IN/Call-Center-Intelligence-System)](https://github.com/ANI-IN/Call-Center-Intelligence-System/commits/main)

Built on **LangGraph**, **faster-whisper**, **LangChain structured output**, and **Gradio**. Ships with a 3-tab UI, an audit log, transcription caching, a PII redaction and prompt-injection defense layer, and a deterministic weighted QA rubric.