amkob868

Tagging Agent — DevOps skill for Claude Code

DevOps community

AI support-inbox tagging agent: AWS Lambda + Step Functions, Help Scout, Jev/Claude classification.

How to install Tagging Agent

This entry records only its repository, not the path inside it, so there is no exact command to give. Open amkob868/tagging-agent and copy the folder into ~/.claude/skills/, or the file into ~/.claude/agents/.

What Tagging Agent does

AI support-inbox tagging agent: AWS Lambda + Step Functions, Help Scout, Jev/Claude classification.

Alternatives in DevOps

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README

Support Agent AWS

Automated customer support ticket enrichment system built on AWS serverless infrastructure. When a new Help Scout conversation arrives, the system automatically looks up the customer in Acme, enriches the ticket with organization data, marketplace integrations, tags, and research notes.

Architecture

Help Scout Webhook → API Gateway → webhook-handler → Step Functions
                                                        ├→ acme-lookup
                                                        ├→ integration-fetcher
                                                        ├→ property-updater
                                                        ├→ conversation-tagger
                                                        └→ note-creator

Slack (#ai-training) → API Gateway → slack-orchestrator → DynamoDB

Lambda Functions

Step Functions Pipeline

Function	Purpose
webhook-handler	Receives Help Scout webhooks, validates payload, filters spam/staff emails, starts Step Functions
acme-lookup	Searches Acme for customer organizations (DESIGN/ENDUSER) by email
integration-fetcher	Fetches Etsy, Shopify, WooCommerce integrations for designer orgs
property-updater	Updates Help Scout customer properties (account type, org ID, shop URLs, affiliate status)
conversation-tagger	Tags conversations using keyword rules, dynamic DynamoDB rules, and Claude AI classification
note-creator	Creates research notes with customer links, order history, translations, and dynamic capabilities

Standalone

Function	Purpose
slack-orchestrator	Listens to `#ai-training` Slack channel for messages starting with `#`, uses Claude to extract tagging rules and research capabilities, stores them in DynamoDB