Customer Support Agent — Development skill for Claude Code

customer-support-agent

Solo Founder OS agent #9 — triage user messages (signup-broken / forge-stuck / billing / love / spam / novel) → auto-draft replies → HITL queue.

[](LICENSE) [](#)

Built by [Alex Ji](https://github.com/alex-jb) — closes the 5th layer of the canonical one-person-company stack (customer support).

What it does

PH-day or post-launch, your inbox/PH-comments/X-DMs flood with user inquiries. This agent:

1. Reads incoming messages (JSONL inbox file)
2. Classifies each into one of 6 templates via Claude Haiku (or keyword fallback)
3. Drafts a reply for each non-spam classification
4. Writes drafts to ~/.customer-support-agent/queue/pending/ for HITL review

$ customer-support-agent triage --inbox messages.jsonl
# Customer support triage — 2026-05-02T13:24:00Z
Messages processed: 14
By label: {'signup_broken': 4, 'love': 5, 'billing': 2, 'forge_stuck': 1, 'spam': 1, 'novel': 1}
Drafts queued: 13
Spam skipped: 1
Novel (need human reply): 1

Install

pip install customer-support-agent
# or
git clone https://github.com/alex-jb/customer-support-agent
cd customer-support-agent && pip install -e .

Usage

Triage a batch

Inbox JSONL format (one message per line):

{"source":"email","source_id":"abc123","sender":"alice@x.com","subject":"signup not working","body":"Verification email never arrived..."}
{"source":"producthunt","source_id":"ph_456","sender":"@bob","subject":"","body":"Love this!"}

customer-support-agent triage --inbox inbox.jsonl

One-shot classify

customer-support-agent classify "I never got the verification email"
# label=signup_broken confidence=0.55
# reasoning: keyword match: signup, verification, email

Check queue

customer-support-agent queue-status
# # Pending drafts (3)
#   - 2026-05-02-signup_broken-alice-x-com.md
#