2anki

Support Reply — Communication skill for Claude Code

Communication community

Draft a reply to a support email - Alexander reviews and sends.

How to install Support Reply

Installs to ~/.claude/commands/2anki-2anki.net-support-reply.md

Terminal

mkdir -p ~/.claude/commands && curl -fsSL https://raw.githubusercontent.com/2anki/2anki.net/HEAD/.claude/commands/support-reply.md -o ~/.claude/commands/2anki-2anki.net-support-reply.md

Restart Claude Code, or start a new session, for it to be picked up.

What Support Reply does

description: Draft a reply to a support email - Alexander reviews and sends argument-hint: paste the user email

Use the `pm` agent (with engineer if technical diagnosis is needed).

Read the user email below the --- line.
If the issue requires technical investigation (conversion error, billing edge case, account state), use Grep to find the relevant code path before drafting — and for bugs, pin the reporter's runtime entry point first (manual action vs background job vs webhook;

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