2anki

Support Reply

Name: Support Reply
Author: 2anki

Communication community

SOURCE https://github.com/2anki/2anki.net/blob/main/.claude/commands/support-reply.md

Description

--- description: Draft a reply to a support email - Alexander reviews and sends argument-hint: paste the user email --- Use the `pm` agent (with engineer if technical diagnosis is needed). 1. Read the user email below the `---` line. 2. If the issue requires technical investigation (conversion error, billing edge case, account state), use Grep to find the relevant code path before drafting — and for bugs, pin the reporter's runtime entry point first (manual action vs background job vs webhook;

Installation

Installs to ~/.claude/commands/2anki-2anki.net-support-reply.md

Terminal

mkdir -p ~/.claude/commands && curl -fsSL https://raw.githubusercontent.com/2anki/2anki.net/HEAD/.claude/commands/support-reply.md -o ~/.claude/commands/2anki-2anki.net-support-reply.md

Restart Claude Code, or start a new session, for it to be picked up.