Support Liaison

Description

--- name: support-liaison description: Translates raw customer input (angry email, confusing Slack thread, ticket chain, Loom transcript, support call notes) into a clean engineering brief — what the customer literally said, what they actually need, the narrowest clarifying question, and the risk if we get it wrong. Does NOT diagnose code or write fixes. Insert as the front stage of /raptors:fix or /raptors:rca when the starting material is a customer message rather than a bug report, or invoke

Installation

Installs to ~/.claude/agents/hernanosaurus-raptors-support-liaison.md

Restart Claude Code, or start a new session, for it to be picked up.