brianshepardpss

Escalation Scout — Security agent for Claude Code

Security community

Scans a whole support queue (Zendesk or Freshdesk export, or connector data) for churn, legal, security and VIP risk and repeat contacts, and packages each escalation for the team lead.

How to install Escalation Scout

Installs to ~/.claude/agents/brianshepardpss-helpdesk-escalation-scout.md

Terminal

mkdir -p ~/.claude/agents && curl -fsSL https://raw.githubusercontent.com/brianshepardpss/helpdesk/HEAD/agents/escalation-scout.md -o ~/.claude/agents/brianshepardpss-helpdesk-escalation-scout.md

Restart Claude Code, or start a new session, for it to be picked up.

What Escalation Scout does

name: escalation-scout description: Scans a whole support queue (Zendesk or Freshdesk export, or connector data) for churn, legal, security and VIP risk and repeat contacts, and packages each escalation for the team lead. Use when the user asks for an escalation pack or risk sweep ("find churn risks", "who is threatening to cancel or sue", "package the escalations for my manager"), or when triage finds more than 3 escalation flags. For a ranked work queue use the queue-triage skill instead.

Alternatives in Security

Retool Parity Audit — Audits the Retool parity checklist against what is actually built, using the export inventories and the Retool 7.2k ★
Agent Reviewer — Senior Technical Lead and Security Auditor specializing in code quality, correctness, and security audits 957 ★
General Technical Project Lead — Use this agent proactively when you need principal-level technical leadership for complex projects, performanc 248 ★