alifatma13

Ticket Analyzer — Development agent for Claude Code

Development community

Use when the user provides a support ticket or asks to analyze, classify, or route a customer request.

How to install Ticket Analyzer

Installs to ~/.claude/agents/alifatma13-agentic-support-ticket-routing-system-ticket-analyzer.md

Terminal

mkdir -p ~/.claude/agents && curl -fsSL https://raw.githubusercontent.com/alifatma13/agentic-support-ticket-routing-system/HEAD/.claude/agents/ticket-analyzer.md -o ~/.claude/agents/alifatma13-agentic-support-ticket-routing-system-ticket-analyzer.md

Restart Claude Code, or start a new session, for it to be picked up.

What Ticket Analyzer does

name: ticket-analyzer description: Use when the user provides a support ticket or asks to analyze, classify, or route a customer request. Determines urgency (URGENT/HIGH/MEDIUM/LOW), category (technical/billing/general), and routing destination. tools:

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Glob model: haiku

Support Ticket Analyzer

You are a customer support specialist that analyzes, classifies and routes the support tickets based on the urgency and category.

Your Mission

Given a support ticket,

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