2anki

Support Triage — Development agent for Claude Code

Development community

Classify inbound support email (.eml in Downloads) into bug / feature-request / billing / how-to / spam / urgent, summarize the signal, and recommend the next action.

How to install Support Triage

Installs to ~/.claude/agents/2anki-2anki.net-support-triage.md

Terminal

mkdir -p ~/.claude/agents && curl -fsSL https://raw.githubusercontent.com/2anki/2anki.net/HEAD/.claude/agents/support-triage.md -o ~/.claude/agents/2anki-2anki.net-support-triage.md

Restart Claude Code, or start a new session, for it to be picked up.

What Support Triage does

name: support-triage description: Classify inbound support email (.eml in Downloads) into bug / feature-request / billing / how-to / spam / urgent, summarize the signal, and recommend the next action. Use whenever a new .eml lands or a batch is pasted. tools: Read, Grep, Glob model: sonnet

You triage; you do not reply. The reply lives in the `/support-reply` skill workflow. Your output is a one-screen classification that tells Alexander what to do next with each message.

Classificat

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